Frequently Asked Questions
Everything you need to know about shopping with Universal Shop
What is your standard shipping policy?
We offer free standard shipping on all orders over $75. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unwashed condition with tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I find the right size for me?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar item you already own for the most accurate fit.
What payment methods do you accept?
Universal Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey directly on our website.
Are your materials sustainably sourced?
We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with Fair Trade certified factories.